Privacy Policy KG99 — Our Commitment to Protecting Your Data

1Introduction & Scope of This Policy

KG99 ("we", "Platform", or "KG99") values the privacy of every individual who uses our services. This Privacy Policy was established to provide full transparency on how your personal information is collected, used, stored, and protected throughout your time with us.

This policy applies to all information collected through the official KG99 website at kg99.ml, the KG99 mobile app for Android and iOS, and all communication channels including email and customer support services. Any new services launched by KG99 will also be subject to this Privacy Policy unless specifically stated otherwise.

We are committed to handling your data responsibly, transparently, and in line with best practices in data protection. Your trust is our most valuable asset, and we will never take this responsibility lightly.

2Personal Information We Collect

KG99 only collects information that is genuinely necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of information we collect:

We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically required by law or to fulfil the requirements of our responsible gaming programme.

3How We Use Your Information

Every piece of data we collect is used for a clear and legitimate purpose. kg99 uses your personal information for the following purposes:

• Account management: Securely creating, verifying, and maintaining your member account.
• Transaction processing: Accurately and promptly verifying and processing all deposits and withdrawals.
• KYC verification: Meeting regulatory compliance requirements, including mandatory Know Your Customer procedures.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Customer Support: Responding to your enquiries, complaints, and requests for assistance more effectively.
• Platform improvement: Analysing usage data to improve platform performance, design, and overall user experience.
• Marketing communications: Sending promotional information, bonuses, and exclusive offers — only if you have given your consent.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and offer appropriate assistance.

4Information Sharing & Disclosure

KG99 does not sell, rent, or trade your personal information to any external party for commercial gain. However, there are limited situations where we need to share certain information with trusted third parties:

• Payment providers: Transaction information is shared with our integrated payment gateways solely to process your deposits and withdrawals.
• Game providers: Minimal game session data is shared with game software providers to ensure a smooth gaming experience.
• KYC providers: Identity information is shared with recognised third-party verification services for the purpose of age and identity verification.
• Legal Authority: KG99 will fully comply with any court orders or lawful requests from Malaysian law enforcement agencies.
• Cloud services: Data is stored on secure cloud servers under strict data protection agreements.

All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use such information for the stated purposes. kg99 ensures that every technology partner we work with upholds the same high data security standards that we hold ourselves to.

5Security & Data Protection

KG99 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. Our security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive information in our databases.
• Strict role-based access controls — only authorised staff may access members' personal data.
• 24/7 security monitoring with automated intrusion detection systems.
• Regular independent security audits to identify and address system vulnerabilities.
• Two-factor authentication (2FA) for access to kg99 internal systems.
• A tested incident response plan to ensure a swift response in the event of a data breach.

6Cookies, Tracking & Similar Technologies

KG99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use our platform to help us enhance our services.
• Functional cookies: Remembering your preferences such as language, currency, and display settings.
• Marketing cookies: Used to display relevant promotional content to you — activated only with your consent.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality of the KG99 platform.

7Data Retention Period

KG99 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account remains active and as long as the service is required.
• KYC and transaction data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering compliance requirements.
• Communication logs: Customer support chat records are retained for 3 years for reference and dispute resolution purposes.
• Marketing data: Deleted within 30 days after you withdraw your marketing consent.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

8Your Privacy Rights

As a kg99 member, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the kg99 support team through the available channels on the platform. We will process your request within 30 business days.

9Children's Privacy Protection

The kg99 platform is strictly for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without parental or guardian knowledge or consent, we will take immediate action to delete that information and close the associated account.

10How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the kg99 support team is ready to assist you.

You can reach us through the following channels:

• Live chat within the kg99 platform — available 24 hours a day, 7 days a week.
• Support email: [email protected]
• The "Support" section in the KG99 mobile app.

We also encourage you to read Terms & Conditions and the page Responsible Gaming us to fully understand your rights and responsibilities as a kg99 member.

KG99 reserves the right to amend this Privacy Policy from time to time. Any material changes will be communicated to you via your registered email or in-platform notification at least 7 days before the changes take effect.